Connectivity Agency?
At slingshot6, we define the term "connectivity agency" as a company that provides strategic direction, creative solution design, and technical product and service development to enable a successful outcome to a connectivity challenge.

Peplink Engineering Services

All Our PeplinkKnowhow
Decades of our combined specialist Peplink knowledge and experience - running and supporting SDWAN networks, services and solutions of all sizes globally, all wrapped up in great value support packages just for you.
  • 1. We've Got Your Back
  • £ 395 Per Month
    • Email Based Remote Support
    • Standard office hours
    • Email based Ticketing & Communication
    • All of our Peplink & Industry Solution Support Experience to answer tickets
    • Answer your questions about your deployed systems (post sales)
    • 10 Tickets / Month FUP
    • Only Peplink Devices
    • 30 Rolling Contract
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  • 2. Ready & Waiting!
  • £ 1295 Per Month
    • Remote 1st line Support
    • Standard office hours
    • Everything in ‘We’ve got your back’ AND
    • You can let us access your IC2 organisations
    • Phone based support
    • Trello for task management
    • Remote pre-planned ‘air cover’ at critical times for projects
    • You can ask design questions of us
    • We will implement services for you (pre-defined)
    • 8hr Response SLA
    • Only Peplink devices supported.
    • 30 day rolling Contract
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  • 3. What do you need today?
  • £ 2495 Per Month
    • Remote 2nd / 3rd Line Support
    • Standard office hours
    • All capabilities from other service levels
    • Named engineer allocated to your account
    • White labelled email (ourname@yourcompany.com)
    • Response in 4Hrs SLA
    • Weekly service reviews
    • Task Mangement (Trello)
    • Peplink Devices Only
    • 90 Day Rolling Term
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  • 4. What shall we work on tomorrow?
  • £ POA Customised Services
    • Project Based Work
    • Strategic Project Consultation
    • Total Solution Design
    • Test Lab and network Mock Ups
    • Documentation
    • Group and Individual Training
    • Installation Audits & Deployment review
    • Full Service Design & Definition
    • Commercial Pre Sales Project Review/Qualification
    • RFP/RFI Response Support
    • Prospect Call/Visit Support
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Ask us about 24/7 Remote Monitoring.

When you need another pair of eyes

Get in touch today if you are interested in learning more about the best way to remotely monitor and manage responses to device and service outages – whenever they might occur.

Lets Answer Some Questions
WHAT DOES A CONNECTIVITY AGENCY DO?

Slingshot6 is a connectivity agency, an idea and term that we have borrowed from the digital / creative agency world.

In a nutshell, as an agency we are all about adding value to the customer and partner projects we work on. We take the decades of combined experience we have using Peplink technologies and building SDWAN services and offer that (for a fee) to Peplink partners and customers.

The big idea – and what we get most excited about, is that we act as a catalyst and as an accelerator for growth for those companies we work with. We speed up service design and delivery, we provide support and training to enable others to deliver and maintain SDWAN services and – perhaps most importantly of all, we actively build a community of SDWAN specialists that can work together to deliver extraordinary projects at any scale globally.

HOW LONG DOES IT TAKE TO COMPLETE HELPDESK REQUESTS?

Turnaround and Productivity

Often times even simple helpdesk requests have complexities. Some requests may take a short time to complete, some might take longer depending on the complexity of the request. While we can not provide a specific timeline for when your request(s) will be completed, we can promise there will be daily progress made on your requests.

Tasks get completed faster when you supply all the information we need. If we don’t need more information and can take action on a task right away, that reduces back and forth and gets your tasks completed sooner.

WHAT IS A PRE-DEFINED SERVICE?

Available as part of the ‘We’re Here For You’ package, is implementation of Pre-defined services.

As the name suggests this is a service level implementation we undertake on your behalf eg Initial device configuration, customer device post configuration or remedial action. In all cases, the actions we take need to have been documented and approved for production use.

OFFICE HOURS?

Monday to Friday 9.00am to 5.00pm excluding UK public holidays.

WHATS A FUP?

A Fair Usage Policy is in place to act as a means to review ticket volumes.

WHY WOULD YOU BE ABLE TO HELP?

We are Peplink product and technology specialists – its all we’ve been focused on and working with for years. We bring all of that knowledge and experience and past work helping Peplink users, partners and engineers to help you with your Peplink projects.

WHY ONLY PEPLINK DEVICES?

This is our core specialism and we focus on this to ensure we are experts in this field.

WHY A ROLLING CONTRACT?

As a contract between our clients and SS6 that carries on but can be cancelled with the term stated, rolling contracts enable us to be brought into support specific deployments and project stages giving our clients flexibility over direct employment.

WHEN DO YOU NEED ACCESS TO AN INCONTROL2 GROUP / ORGANISATION?

So that we can – when asked, step in and review the configurations of devices directly to speed up time to resolution for the client.

WHY SLACK AND TRELLO RATHER THAN EMAIL?

While email has its place, it does not allow for the most efficient way of working as an extended team. We use Trello Boards on our higher service levels to track questions, answers and also create a valuable archive of material for our clients specific to their projects.  Slack and Trello bring our clients and SlingShot6 together to form a strong partnership and ensures successful engagements.

WHAT DO WE MEAN BY 'You can ask design questions of us'?

If you’re considering an application or use case of Peplink technology you can ask us for design help and suggestions on how to approach the requirement and ideas on what Peplink features you can use to differentiate your solution.

WHAT IS A PREDEFINED SERVICE?

As the name suggests, this is a service level implementation we undertake on your behalf – eg Initial device configuration, customer device post configuration or remedial action.

In all cases, the actions we take need to have been documented and approved for production use as part of a separate project based task.

HOW DOES A 4hr or 8hr SLA WORK IN PRACTICE?

We will commit to provide an initial response to your question within the 4 and 8 hour time-frames during the working day.

Do we operate outside of those times? Of course, but the SLAs are what we can commit to within this framework.

Custom operating and support hours are also negotiable.

WHY IS HAVING A NAMED ENGINEER IMPORTANT?

The real value of working with an agency (apart from helping with your day to day support questions) becomes possible when we have really gotten to know you properly.

This then enables us to work with you in a proactive way to suggest products/features you should take a look at and ideas on new or service improvements.

WHY DO YOU OFFER WHITE LABELLED EMAIL?

This is for those instances where you need and want to scale your business in a low risk fashion.

So instead of employing a new member of staff and then having to train them in Peplink technologies, you can present us as a virtual in house engineer.

We can send and receive email using your mail systems reducing friction and saving time and money when you need more resources to deliver Peplink technologies to your customers.

WHY HAVE SERVICE REVIEWS ON THE HIGHER PACKAGES?

Because we want to ensure that we are in sync with your projects and your company. They are a good way to reconfirm details and priorities and build that working partnership.

They don’t have to last very long, and their frequency might change as existing projects come to a close and new projects start, but they are an invaluable way to get the most out of our working relationship.

WHAT IS PRE-PLANNED AIR COVER?

It’s when your engineering teams may have a critical installation or configuration change about to happen, and so it would be good to have someone ready to help in case things don’t go to plan.

Contact Us.
We will solve your connectivity challenges

Whether its a new idea for a service you want to deliver, an issue with a currently deployed solution or you just want to see what ideas we might have around what you do and how we can add value – get in touch today and let’s get the conversation started.

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